Thank you for visiting our site! We respect your concerns about privacy and value the relationship we have with our website visitors (“you”). This privacy policy (“Privacy Policy”) describes the types of personal information we may collect through our website(s), and through your communications with us via email, telephone, social media, or any other means; how we may use that information; and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of personal information. In addition, we describe the choices you have about how we collect and use the information you provide to us. We also tell you how you can reach us to update certain information you’ve given us, ask us not to send you future marketing communications, or answer any questions you may have about our privacy practices.
Updates to This Privacy Policy
We may update or change this Privacy Policy from time to time. We will notify you of any material changes by posting a prominent notice on our website(s) or indicating at the top of this Privacy Policy when it was most recently updated. Any changes will be effective on the effective date specified on the revised Privacy Policy.
Information We Collect and How We Use It
You may choose to provide personal information (such as your name, address, telephone number and email address) on our website(s), or when you communicate with us via email, telephone, or social media. Here are the ways you may provide information, the types of information you may submit, and how we may use, disclose or otherwise process such information:
Creating An Account
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To take full advantage of all our website offerings, you may choose to create an account on certain of our website(s). To create an account, we ask you to submit certain information (such as your contact information and credit card number) so we can communicate with you and provide you with the products you order. When you create an account, we may request your email address so we can communicate with you by email. For example, we will use your email address to send you your login, which will allow you to access your account online.
Contact Us
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You may choose to contact us through our website(s), email, telephone number, or any other way provided. If you email us through the “Contact Us” link on this site, we may ask you for information such as your name and email address so we can respond to your questions and comments. We may also collect the following information: your other contact information, such as your phone number and postal address; the content of your communication and the technical details of the communication itself, such as with whom you correspond at our end and the date and time; and publicly available information about you. You may choose to provide additional information as well. We use the information you provide to respond to your inquiries.
Visiting Our Website
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Whenever you use our website(s), we collect the following information: technical information associated with the device you use, such as the device type and model, system language, browser type, geographical location, and operating system; and technical identifiers that identify the device you use, such as IP address, IDFA (identifier for advertisers) and other unique identifiers.
Use of Cookies
Our platforms use cookies and similar technologies to provide a secure, reliable, and consistent user experience. These cookies are considered strictly necessary and are essential to the functioning of our services. These cookies allow us to:
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1. Authentication – keeping you securely signed in as you navigate across pages.
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2. Session Management – remembering your actions during a visit so the platform functions smoothly.
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3. Security Protections – safeguarding against unauthorized access and malicious activity by validating user requests.
Because these cookies are required for our platforms to operate, they cannot be disabled through our systems. You may configure your browser to block or alert you about these cookies, but doing so may cause parts of the platform to stop functioning properly.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Policy.
We do not sell, rent, trade or otherwise disclose personal information about you, except as described within this Privacy Policy. We share information provided by you with service providers we have retained to perform services on our behalf. These service providers are not authorized by us to use or disclose your information except as necessary to perform services on our behalf such as payment processing, biometric authentication provider, data storage, website analytics, shipping services, and email services, or for compliance with legal requirements. Please note we rely on third parties to follow certain of your actions on our website(s) in order to better understand how our site(s) is used. We also may share information about you with other members of our corporate family. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) in response to a request from law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iv) to exercise our legal rights or defend against legal claims.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the transferee to use personal information you have provided through this website in a manner that is consistent with this Privacy Policy.
Your personal information may be stored in and processed outside your country of residence, in any country where we have facilities or in which we engage third party service providers, notably in the United States.
As a result, your personal information may be transferred to jurisdictions outside your country, state or province of residence, which may have different privacy laws than in your country, state or province of residence. While such information is outside the jurisdiction where you reside, it is subject to the laws of the jurisdiction in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other jurisdiction, pursuant to the laws of such jurisdiction.
However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with the applicable privacy laws requirements providing adequate protection for the transfer of personal information outside of your jurisdiction of residence, such as entering into contractual agreements.
With your consent, we may post your testimonial, along with your name. If you want your testimonial removed, please contact us using the contact information below.
Our website(s) is not directed to or intended to be used by anyone that has not reached the age of consent, as applicable in the jurisdiction in which you reside. We do not knowingly collect personal information from anyone that does not have the required age to consent pursuant to applicable laws. If you do not have the age to consent, please do not use our website(s) or send any personal information about yourself to us. If we learn that we have collected personal information from a child that did not have the required age to consent, we will delete that information promptly. If you are a parent or guardian and you know that your child has provided us with personal information without your permission, please contact us using the contact information in the “Contact information” section.
We may provide links to other website(s) for your convenience and information. These sites operate independently from our site and are not under our control. These sites may have their own privacy policies in place, which we strongly suggest you review if you visit any linked website(s). We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.
We maintain administrative, technical and physical safeguards designed to protect against unauthorized disclosure, use, alteration or destruction of the personal information we have about you. When you provide sensitive information such as credit card information to make a purchase, we use the industry standard for Internet security to help protect the information you provide. Please see our Security Statement for more about our commitment to security. However, you should note that perfect security does not exist on the Internet. As such, please ensure you keep your account credentials like your username and password secure, and do not share them with anyone.
If you have reasons to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact information” section below.
We will retain your information, as needed for the purposes for which we have collected it in accordance with this Privacy Policy (including but not limited to as long as your account is active, to provide you with services and operate our business), or as otherwise required or permitted by law. Please contact us by using the contact information below if you wish to cancel your account or request that we no longer use your information to provide you with services. To be clear, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, exercise our rights and enforce our agreements.
Your Choices
Marketing Emails
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You may unsubscribe from our marketing or promotional emails. To do so, please use the unsubscribe mechanism offered in our marketing emails or other communications as applicable, or contact us using the contact information below. Please note you may continue to receive transactional or account-related emails.
Your Rights regarding your Information
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If you would like to update your contact information or limit use or disclosure of your personal information, please contact us using the contact information below. We expect you, from time to time, to provide us with updates to your personal information, as required.
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You may have the right to access, correct, update, or delete your personal information if your personal information changes, or if you no longer desire our services. You may do so by making any changes on our member information page or by contacting us using the contact information below.
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Your request should clearly state which right you wish to exercise and, if required, the reasons or proof for it. It should also be dated and signed and accompanied by a digitally scanned copy of your valid identity card proving your identity.
Your California Privacy Rights
Your European Union Data Protection Rights
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If you are a resident of one of the member states of the European Economic Area, European Union (“EU”) law provides you with additional rights regarding our use of your personal data. To learn more about your EU data protection rights, visit our Data Protection Notice (EU Relevance) attached here.
Your Canadian Data Privacy Rights
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If you are a resident of a Canadian province, depending on the province in which you reside, you may have additional rights regarding our use of your personal data, including:
1. the right to be informed about what personal information we have about you and how we process your personal information;
2. the right to access your personal information as processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, to request its correction or updating;
3. Depending on your location, you may have the right to withdraw your consent to our use and communication of your personal information;
4. the right to request to cease the dissemination or to request the de-indexation of, your personal information;
5. the right to request its portability, i.e. that the personal information you have provided to us be returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format; and
6. where applicable, the right to submit observation in case of a decision based exclusively on an automated processing.
If you have a question or want to exercise the above rights, please contact our Privacy Officer at the contact information in the “Contact Us” section. We may ask you for identification to verify your identity.
Contact Information
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If you have any questions, complaints or comments about this Privacy Policy, or if you would like us to update certain information you have provided to us, exercise your rights, or update your communication preferences, contact our Privacy Officer at:
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Privacy Officer
Virtual Incentives
PO Box 35, Cold Spring, NY 10516-0035
+1-646-736-1910
Privacy@VirtualIncentives.com
